Welcome to the chuummi! We understand that you may have questions about our products, payment options, and care instructions. Below, you’ll find answers to some of the most common inquiries from our customers. If you don’t see what you’re looking for, feel free to reach out to our customer support team!
- All
- Return Questions
- Shipping Questions
- Payment Questions
- Product Questions
Need Help?
If you have any questions or need assistance, please contact Chuummi (CHUUMMI TOYS LIMITED) at +1 (818) 270-3341, email support@chuummi.com, or visit us at UNIT 903D, 9/F, CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG. We’ll get back to you as soon as possible. Thank you for your understanding!
Return Questions
We offer a 30-day easy return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please ensure that the items are unworn and in their original condition.
To initiate a return, please contact our customer support at support@chuummi.com for instructions on how to return your item.
Shipping Questions
Yes! We offer free shipping on orders over $59. Enjoy shopping without worrying about shipping costs when you meet this minimum.
Orders are typically processed within 1-3 business days. Once your order has shipped, you will receive a tracking number to monitor your delivery. Delivery times may vary based on your location.
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress online.
Yes, we ship internationally! Please check our shipping policy for more details on international shipping rates and delivery times.
Payment Questions
We accept various payment methods including major credit cards, PayPal, and other secure payment options.
Yes, we prioritize your security. All payment information is processed through secure servers using encryption technology to protect your data during transactions.
Product Questions
To prolong the life of Labubu apparel, please follow the care instructions on the label. Generally, we recommend hand washing or machine washing in cold water and avoiding high-temperature drying.