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We want you to love your CHUUMMI (CHUUMMI TOYS LIMITED). If for any reason you are not happy with your order, we offer returns and exchanges within a certain timeframe and under specific conditions. Please read the following policy to understand our returns and exchanges process.
Return Conditions
Return Period: You may return an item within 30 days of receipt for a full refund or exchange.
Merchandise Condition: Merchandise must be unused, undamaged, and in the same condition as when it was received and in its original packaging to be eligible for return.
Customized Merchandise: Personalized or customized merchandise is not eligible for return unless the merchandise was defective or damaged upon delivery.
Non-Returnable Items
Customized or personalized products
Items marked as "final sale"
Products that show signs of wear or damage
Free promotional items
How to Return
Contact our support team at support@chuummi.com with your order number and reason for return
Wait for return authorization and instructions (do not send to address on package)
Securely package the item(s) using original packaging when possible
Ship your return to:
(Important: Contact support@chuummi.com first for return authorization. While this is our primary return address, we may provide a closer warehouse location based on your shipping address for faster processing.)
Note: If you're returning an item for any reason other than our mistake (wrong item shipped or defective product), you'll be responsible for the return shipping costs. The exact amount will depend on which shipping provider you use. We'll cover return shipping if the issue was caused by us.
Exchange Options
Color exchanges (subject to availability)
Product exchanges (subject to availability)
Exchange Process
Contact us at support@chuummi.com to request an exchange
For fastest service, we recommend:
Returning the original item for refund
Placing a new order for desired item
Note: Exchanges may take longer to process than refunds due to inventory availability
Order Cancellation Policy
Orders may be canceled within 24 hours of placement if not yet processed
Contact us immediately at support@chuummi.com with your order number
Once an order enters processing (typically within 24 hours), it cannot be canceled
Canceled Order Refunds
Refunds for canceled orders are processed within 2-4 business days
Payment method determines refund timing:
Credit cards: 5-10 business days
PayPal: 3-7 business days
Refunds typically take 5-14 business days to complete.
Refund Processing
Refunds are issued to original payment method
Processing begins once we receive and inspect your return (typically 2-4 business days)
Refund timing depends on payment method:
Credit cards: 5-10 business days
PayPal: 3-7 business days
Damaged or Incorrect Items
If you receive:
Wrong item(s)
Damaged item(s)
Defective item(s)
Contact us immediately at support@chuummi.com with:
Your order number
Photos of the issue
Description of the problem
We'll arrange for replacement or refund at no additional cost to you.
Important Notes
Return shipping costs are the customer's responsibility unless the return is due to our error
We recommend using a trackable shipping method for returns
Refunds may take additional time to appear in your account depending on your financial institution
Chuummi is not responsible for items lost or damaged in return transit
For inquiries regarding these Terms, please reach out to CHUUMMI (CHUUMMI TOYS LIMITED) using the following contact details:
Corporate Address:
Telephone: +1 (818)-270-3341
Email: support@chuummi.com
If you have any questions, feel free to contact us through any of the channels listed above.
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