2. Order Processing Time

After you have successfully placed your order from chuummi.com. Your order will be confirmed within 24 hours (weekends and holidays will take a little longer).  You will receive an email with information regarding the details of your order.

Your order will be shipped within 2-4 business days after order being confirmed.  Purchases made after 1 p.m. PT will not be shipped out until the next business day. If you order after 1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).

 

3. Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking link. Please allow up to 48 hours for the tracking information to become active.

You can track your order status at any time through your account or via the tracking link provided.

 

4. Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact us by email at support@chuummi.com.

We will work with the shipping carrier to resolve any delivery issues and ensure that your order reaches you in a timely manner.

5. Shipping Restrictions

Please note that there are certain locations to which we may be unable to ship due to legal restrictions or logistical limitations.

If you are unsure whether we can ship to your location, please contact us before placing your order to confirm.

6. Shipping Updates

For updates on shipping delays, holiday shipping schedules, or any other shipping-related announcements, please refer to our website's Shipping Information page or subscribe to our newsletter for notifications

 

7. International Shipping

We currently ship to the following regions:

Americas:
United States, Canada

Europe:
United Kingdom

Oceania:
Australia

 

Note:

• International shipping fees and available destinations are calculated at checkout.
• Delivery times are estimates and may vary based on destination, customs, and local carriers.
• Once marked "Delivered" by the courier (UPS/FedEx/DHL), Chuummi is not liable for lost/stolen packages. For carrier-related issues (e.g., "Lost in Transit" or "Returned to Sender"), we will assist with replacements.
• Shipping delays due to customs, weather, or carrier disruptions are beyond our control

 

If you have questions about whether we deliver to your country or region, please contact us.

While we currently don't ship to all countries due to logistics and customs limitations, we're actively working to expand our delivery network. If your country isn't listed at checkout, please join our waitlist to be notified when we launch in your region. We appreciate your patience as we work to bring Chuummi to more customers worldwide!

 

 

For inquiries regarding these Terms, please reach out to Chuummi (CHUUMMI TOYS LIMITED) using the following contact details:

• Corporate Address:
  

  UNIT 903D,9/F., CAMERON COMM
  CENTRE, 458-468 HENNESSY
  ROAD, CAUSEWAY BAY
  HONG KONG

• Telephone: +1 (818) 270-3341

• Email: support@chuummi.com

If you have any questions, feel free to contact us through any of the channels listed above.