Terms & Conditions

Welcome to CHUUMMI (CHUUMMI TOYS LIMITED)! These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. Introduction

CHUUMMI (CHUUMMI TOYS LIMITED) is an online store that specializes in a variety of labubu clothes and accessories.  Our primary market is the United States, and we are committed to providing high-quality products and excellent customer service.

2. Definitions

  • "Website" refers to the CHUUMMI (CHUUMMI TOYS LIMITED) online store located at www.chuummi.com.

  • "Products" refers to the labubu clothes and accessories sold on our website.

  • "User," "you," or "your" refers to any individual accessing the website.

3. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to comply with all applicable laws and regulations when using our website and purchasing products.

4. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that the information is error-free, complete, or current. We reserve the right to modify or discontinue products without prior notice, and we may limit the quantities of products available for purchase.

4.1 Pricing

All prices are listed in USD and are subject to change without notice. We ship all products directly to your doorstep from our warehouses in the U.S. or China. Our pricing includes all taxes and duties, so you won’t face any hidden fees at delivery.

4.2 Product Variations

Due to the nature of our products, slight variations in color, size, and design may occur. These variations do not constitute a defect.

5. Orders and Payment

5.1 Placing an Order

By placing an order, you are offering to purchase a product subject to these terms. We reserve the right to accept or reject your order for any reason, including but not limited to product availability and errors in pricing.

5.2 Payment Methods

We accept various payment methods, including credit cards, debit cards, and PayPal. Payment must be made in full at the time of placing an order.

5.3 Order Confirmation

Once your order is placed, you will receive a confirmation email detailing your order. This confirmation does not constitute acceptance of your order; we retain the right to refuse or cancel any order.

6. Shipping and Delivery

6.1 Shipping Policy

We aim to process and ship orders within 2-4 business days. Shipping times may vary based on your location and the selected shipping method.

6.2 Delivery Times

Delivery times are estimates and are not guaranteed. Factors such as weather conditions and customs processing may affect delivery.

6.3 Risk of Loss

All products purchased from CHUUMMI (CHUUMMI TOYS LIMITED) are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Products must be returned in their original condition, with all tags and packaging intact.

7.2 Return Process

To initiate a return, please contact us at support@chuummi.com. We will provide you with a return authorization and instructions.

7.3 Refunds

Refunds will be processed within 5-14 business days of receiving your returned item. The original shipping costs are non-refundable.

8. Limitation of Liability

To the fullest extent permitted by law, CHUUMMI (CHUUMMI TOYS LIMITED) shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of CHUUMMI (CHUUMMI TOYS LIMITED) or our licensors. Unauthorized use of any content is prohibited.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be resolved in the courts of the United States.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website constitutes acceptance of the revised terms.

12. Contact Information

For inquiries regarding these Terms, please reach out to CHUUMMI (CHUUMMI TOYS LIMITED) using the following contact details:

  • Corporate Address:

    UNIT 903D,9/F., CAMERON COMM
    CENTRE, 458-468 HENNESSY
    ROAD, CAUSEWAY BAY
    HONG KONG

  • Telephone: +1 (818)-270-3341

  • Email: support@chuummi.com

If you have any questions, feel free to contact us through any of the channels listed above.